Privacy policy

We, twinwin, operate the website https://twinwin.org/de and collect certain data from our visitors and customers as necessary. In the following data protection declaration you will find out what we do with your data, so-called personal data, and why we do this. We also tell you how we protect your data, when the data is deleted and what rights you have thanks to data protection.

Who can I contact?

Responsible for this website is:

Twinwin Ltd
c/o Max Bauermeister
Boddinstr. 24a
12053 Berlin
Germany

Website: https://twinwin.org
E-mail: datenschutz@twinwin.org

You can also use these contact details to reach our data protection officer or any other contact relevant to data protection. Please contact us at any time if you have specific questions about your data, its deletion or your rights.

What are my rights?

You can contact us at any time if you have questions about your rights in data protection or if you wish to assert your subsequent rights:

Competent supervisory authority:
The data protection supervisory authority responsible for us is the:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Friedrichstraße
21910969 Berlin

How is your personal data protected?


We will take all reasonable and appropriate measures to protect the personal information we hold about you from misuse, loss or unauthorised access. We have taken a number of technical and organisational measures to achieve this. This includes measures to deal with any suspected data breaches.

If you suspect that your personal information has been misused or lost or that unauthorised access has been made to it, please let us know as soon as possible and contact us using the contact details given above!

Legal basis for data processing

We collect and process your personal data only if this is permitted by a legal basis. In addition to your explicit consent, other legal bases may be considered. If the processing is based on your consent, Art. 6 para. 1 lit. a EU Data Protection Basic Regulation (DSGVO) serves as the legal basis for the processing of your data.

The processing of personal data which is necessary for the fulfilment of the contract of use serves Art. 6 para. 1 lit. b DSGVO as the legal basis.

Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, Art. 6 Para. 1 lit. c DSGVO serves as the legal basis.

If the processing is necessary to safeguard a legitimate interest or that of a third party and if the interests, fundamental rights and freedoms of the person concerned do not outweigh the former interest, Art. 6 para. 1 lit. f DSGVO serves as the legal basis for the processing.If a processing operation is carried out on the basis of such a weighing of interests, you have the right to object to this data processing if you have special reasons for doing so and if we cannot prove that there are no compelling reasons for the processing operation worthy of protection.

You will find the relevant legal basis, if necessary, for individual data processing operations at the end of the respective descriptions of data processing operations.

If we wish to use commissioned service providers for individual functions of our offer or use your data for advertising purposes, we will inform you in detail about the respective processes below. If we work together with such service providers, we have carefully selected them with regard to compliance with the legal requirements for data protection and data security and have concluded contract processing agreements with them which comply with the requirements of Art. 28 DSGVO. If the service providers are based outside the EU, we ensure that suitable guarantees exist in accordance with Art. 46 DSGVO that an appropriate level of data protection is in place at the processor. For example, certification under the EU-US privacy shield or so-called EU standard data protection clauses could be considered. We refer to the respective appropriate guarantees at the appropriate points.

Deletion of data and storage period

Unless otherwise stated, we delete your data as soon as they are no longer needed, e.g. your e-mail address after you have unsubscribed from our newsletter. Your data will also be blocked or deleted when a storage period prescribed by law expires, unless it is necessary to store the data for the purpose of concluding or fulfilling a contract. Certain data may have to be kept longer for legal reasons. You can of course request information about the stored data at any time.

Visiting the website

If you just want to browse our website, we do not collect any personal data, except for the data that your browser transmits to enable you to visit the website, first and foremost:

As a protective measure in favour of your privacy, we delete or anonymise the IP address after your visit to our website. This means that the other technical data can no longer be traced back to you and is only used for anonymous, statistical purposes to optimise our website. The purpose of the temporary storage of data is, on the one hand, the technical necessity for establishing a connection and, on the other hand, the correct, error-free presentation of our website. The IP address and the technical data already mentioned are required to display the website, to avoid display problems for visitors and to correct error messages. The legal basis is the so-called legitimate interest, which has been examined in the context of the above-mentioned protective measures and in accordance with the European data protection requirements from Art. 6 Para. 1 lit. f DSGVO.

Use of the service/ information for the examination of the facts

In order to use our service and to have your case assessed, it is necessary to provide personal data from you and, under certain circumstances, from our employees. We will protect this personal data in the best possible way and according to the state of the art and will only process it for the purposes described and intended for this purpose. If the provision of personal data is not required, no information will be requested. It is sometimes necessary to provide special types of data within the meaning of Art. 9 DSGVO (such as information on health) in order to be able to assess the facts in individual cases.

You and your employees are required to provide the following data:

Newsletter

If you are interested in news about our company or our products, you can subscribe to our newsletter. You will then receive an e-mail in which you must click on a link to confirm receipt of the newsletter. We will then save your e-mail address until you unsubscribe from the newsletter. For this purpose, you will find a corresponding link to unsubscribe in every e-mail of our newsletter. The newsletter is delivered by a specialised service provider.

As a protective measure, we request the so-called "double opt-in" to ensure that the registered e-mail address actually belongs to you. Furthermore, we have concluded a data protection contract (order processing) with the commissioned service provider. You also have the possibility to unsubscribe from the newsletter at any time and thus delete your e-mail address from the service provider's database. The purpose of data collection is to send the newsletter to your personal e-mail address in order to comply with your request for news about our company or our products. The legal basis is your consent in accordance with the European data protection requirements from Art. 6 Para. 1 lit. a DSGVO.

Cookies

Our website sometimes uses so-called cookies. Cookies are small text files that are usually stored in a folder of your browser. Cookies contain information about the current or last visit to the website:

Unless cookies contain an exact expiry date, they are only temporarily stored and automatically deleted as soon as you close your browser or restart the terminal device. Cookies with an expiry date remain stored even if you close your browser or restart the terminal device. Such cookies are only removed on the date specified or if you delete them manually.

We use the following three types of cookies on our website:

You can configure, block and delete cookies in your browser settings. If you delete all cookies from our website, some functions of the website may not be displayed correctly. The Federal Office for Information Security provides helpful information and instructions for the most common browsers:
https://www.bsi-fuer-buerger.de/BSIFB/DE/Empfehlungen/EinrichtungSof
tware/EinrichtungBrowser/Sich
erheitsmassnahmen/Cookies/cookies_node.html

Google Fonts

For the visual improvement of the typeface, Google Fonts (https://fonts.google.com) from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") are used, a font collection from Google. These fonts are transferred to the save folder of your browser and activated when you visit this website or other websites. If this is not supported, the text on the website will only be displayed in a standard font. To make this possible, a request is sent to domains like fonts.googleapis.com or fonts.gstatic.com, which for technical reasons contains your IP address. However, your data will not be merged with other data or traced back to your person.

As a protective measure, we have assured ourselves that the retrieval of Google's font collection does not lead to a consolidation of data with other Google offers, e.g. if you have a Google user account. English information on data protection at Google Fonts confirms this (https://developers.google.com/fonts
/faq
). In addition, the high security standards of the Google platform and the associated data protection declaration of Google (http://www.google.com/intl/de-DE/privacy). Since Google is based in the USA and thus a so-called third country, further guarantees are required to ensure an adequate European level of data protection. Google has had itself certified under the so-called EU-US Privacy Shield and has thus demonstrated an appropriate level of data protection (see here). The purpose of the data transfer is the correct representation of the fonts in the form set by us. The IP address is required to establish a connection with the Google servers in order to download the font collection, if it is not already stored on the end device. The legal basis is the so-called legitimate interest, which has been examined to pursue the purpose and within the framework of the aforementioned protective measures and in accordance with the European data protection requirements from Art. 6 Para. 1 lit. f DSGVO.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses the advertising and analysis cookies described above to analyse our website with regard to your usage behaviour. The information generated by cookies on the use of this website is transferred to a Google server in the USA and stored there. However, your IP address is shortened before the usage statistics are evaluated, so that no conclusions can be drawn about your person. For this purpose, Google Analytics has been extended on our website by the code "anonymizeIp" to ensure anonymous recording of IP addresses. Google will use the anonymised information obtained from the cookies to evaluate your use of the website, to compile reports on website activity for the website operator and to provide other services related to website and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can also configure your browser to reject cookies, or you can prevent the collection and analysis of data by Google by downloading and installing a browser plug-in from Google.

As a protective measure, we use the anonymisation procedure offered by Google, whereby a subsequent evaluation of the data is not based on your person, but only on a statistical basis. In addition, the high security standards of the Google platform and the associated Google data protection declaration . We have also entered into a special data protection agreement (order processing) with Google, which prescribes the protection of your data through technical and organisational protective measures. As Google is based in the USA and thus a so-called third country, further guarantees are required to ensure an adequate European level of data protection. Google has had itself certified under the so-called EU-US Privacy Shield and has thus demonstrated an appropriate level of data protection (see here). The purpose of using Google Analytics is the anonymised analysis of your usage behaviour on our websites. The knowledge gained from this helps us to improve our offer. The legal basis is the so-called legitimate interest, which has been examined to pursue the purpose and within the framework of the aforementioned protective measures and in accordance with the European data protection requirements from Art. 6 Para. 1 lit. f DSGVO.

Google Remarketing

Our website uses Google Remarketing. This service uses cookies and similar technologies to show you individualised advertising messages on websites that cooperate with Google. Cookies and similar technologies are also used to perform website usage analysis, which forms the basis for the creation of interest-based advertisements. Google may transfer the data collected in this context to a server in the USA for evaluation and store it there.

If you use a Google Account, Google may link your web and app browsing history from Google to your Google Account and information from your Google Account may be used to personalise ads, depending on the settings on your Google Account. If you do not want this association to your Google Account, you will need to sign out of Google before you can access our contact page.

As shown above, you can configure your browser to reject cookies, or you can prevent the collection of data generated by the cookies and related to your use of this website and the processing of such data by Google by visiting the Ads Preferences and setting the personalisation buttons to "Off". Alternatively, you may opt-out of the processing by visiting the TRUSTe website mentioned above and clicking the "opt-out" button for the provider "Google".

Google Conversion Tracking

On our website we use Google Conversion Tracking from Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"), to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you. Google Adwords will set a cookie on your computer if you have reached our website via a Google advertisement.

These cookies lose their validity after 30 days. If the user visits certain pages of the AdWords customer's website and the cookie has not yet expired, Google and the customer can recognise that the user clicked on the ad and was redirected to this page.

Each AdWords client receives a different cookie. Cookies can therefore not be tracked through the websites of AdWords customers. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. We learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, we do not provide you with information that personally identifies users.

If you do not wish to participate in the tracking process, you may refuse to accept cookies, for example by changing your browser setting to disable the automatic placing of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com".

Safety measures: Google has had itself certified under the so-called EU-US Privacy Shield and has thus demonstrated an appropriate level of data protection (see here). We have also concluded a contract with Google for the use of Google AdWords. This contract assures Google that they process the data in accordance with the basic data protection regulation and guarantee the protection of the rights of the data subject. The purpose is to record the use of our website statistically and to evaluate it for the purpose of optimising our offer for you. The legal basis is the so-called legitimate interest, which has been examined to pursue the purpose and within the framework of the aforementioned protective measures and in accordance with the European data protection requirements from Art. 6 Para. 1 lit. f DSGVO.

Google's privacy policy on conversion tracking can be found here.

HubSpot

We also use the service of HubSpot. HubSpot is a software company from the USA with a subsidiary in Ireland. Contact us: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, telephone: +353 1 5187500.

This is an integrated software solution that covers various aspects of our online marketing and business operations. These include, among others:Email marketing (newsletter and automated mailings, e.g. to provide downloads), social media publishing & reporting, reporting (e.g. traffic sources, access, etc. ...), contact management (e.g. user segmentation & CRM), landing pages, contact forms, enquiry data management.

Our registration service allows visitors to our website to learn more about our company, download content and provide their contact information and other demographic information. This information, as well as the content of our website, is stored on servers of our software partner HubSpot. We may use this information to contact visitors to our website and to determine which of our company's services are of interest to them. All information collected by us is subject to this Privacy Policy.

We use all information collected solely to optimise our marketing activities.We also use HubSpot's live chat service "Messages" (round chat icon at the bottom right of the screen) to send and receive messages on some sub-pages to improve the user experience on our site. If you agree and use this function, the following data will be transmitted to HubSpot's servers:

The legal basis for the use of Hubspot's services is Art. 6 I f DS-GVO - legitimate interest. Our legitimate interest in using this service is to optimise our marketing activities and improve the quality of our service on the website.

HubSpot is certified under the EU - U.S. Privacy Shield Framework and is subject to TRUSTe's Privacy Seal and the U.S. - Swiss Safe Harbor Framework.

More information about HubSpot's privacy policy »
More information about HubSpot's EU privacy policy »
More information about cookies used by HubSpot can be found here & here »

If you do not want HubSpot to collect cookies in general, you may refuse the use of cookies by selecting the appropriate settings on your browser at any time or by using the following opt-out link Hubspot opt-out link.

Status of the privacy policy: June 2020

Who can I contact?

What are my rights?

How is your personal data protected?

Legal basis for data processing

Deletion of data and storage period

Visiting the website

Use of the service/ information for the examination of the facts


Newsletter

Cookies

Google Fonts

Google Analytics

Google Remarketing

info@twinwin.org
All rights reserved.